Questions? We've Got Answers!
It's okay. Starting college can seem overwhelming and there are a lot of questions about classes, financial aid, registering and more that can come with the territory. Below are some frequently asked questions and answers about Spartanburg Community College.
We have a variety of options for all students and their comfort levels:
- Face-to-face classes
- Fully online classes
- Hybrid classes that have online and limited face-to-face components
- Synchronous courses that implement a platform like ZOOM for scheduled, but remote instruction and online components
- "Flex" courses that allow some students a face-to-face option while giving others a synchronous online option, based on individual comfort levels.
See full list and definitions on the class types website page.
Yes! Courses with clinicals or lab components will meet in person, as well as hands-on classes like welding and culinary. If you have a course that is listed as completely online ("N" at the end of the section information), the lab will be conducted virtually and will not meet face-to-face.
If you have questions about a specific course or program, please reach out to the department chair.
The letter at the end of your class section indicates "class type." If the class is not a traditional, face-to-face classroom setting, there will be no letter at the end. If it does have a letter at the end, it is being specified as a specific classification. For example, "N" at the end indicates the class is online. Other identifications are as follows:
F = Flex
H = Hybrid
M = Mixture
N = Online
S = Synchronous
See full list and definitions on the class types website page.
Documentation may be sent directly to admissions@sccsc.edu or the admissions staff member with whom you have been in contact. (Note: In order for transcripts to be considered official, they must be sent to admissions@sccsc.edu directly by the educational institution.) SCC processes electronically-submitted and physically-mailed documentation daily.
Find more information the SCC Admissions main page.
Placement testing is offered in person at each SCC campus. Find more information here about placement assessment.
We will be happy to work with you, answer your questions, and get you registered for classes in the type of format you feel comfortable with.
If you know who your advisor is, you should email them directly or call (864) 592-4990.
If you do not know who your advisor is, you should email advisingcenter@sccsc.edu or call (864) 592-4990.
Students must contact their advisors to plan their schedules before registering for classes. Students can go to MySCC Portal to plan their courses, send them to their advisors for approval, and register for courses.
Contact the Financial Aid Office at (864) 592-4810 and FA-Questions@sccsc.edu as soon as you have a question! Calling or emailing is the fastest way to get your questions answered.
The American Rescue Plan (ARP) Act of 2021, a Federal Law enacted by Congress, provides funds to assist qualified students as a result of the pandemic. This assistance is known as the Higher Education Emergency Relief Fund III (HEERF III).
Once qualifications have been established, details will be posted to this web page under HEERF III.
For SCC-related technical issues, such as logging into MySCC Portal, email IT Help Desk at ITsupport@sccsc.edu. More options and information can be found on the MySCC Portal page.
If your Wi-Fi access is limited or unavailable and you need to keep in touch with SCC instructors to complete course assignments online, you can easily access the SCC network from the safety and security of your car at all SCC locations. It's easy and free! Take advantage of this opportunity to complete important assignments while practicing safe social distancing.
Giles Campus
- The large parking area between the Powers, Hull, and Library Buildings offers the best access spots from your vehicle.
- The area in front of the Student Hub at Powers Building has a strong signal with outdoor seating available.
- Wi-Fi is also accessible at the security office, which is identified by a blue awning at the Hull building entrance to CAMIT.
Downtown Campus
- Wi-Fi is available at the faculty-staff parking lot facing Kennedy Street as well as the parking area to the right side of the building near the main entrance, along South Converse Street.
Union County Campus
- Wi-Fi is best in the parking lot on the right side of the building.
Cherokee County Campus
- Wi-Fi works best in front of the CAMIT Building for approximately 4 parking rows back.
Tyger River Campus
- Wi-Fi works well anywhere in the front parking lot of the Tyger River building, but access is best closer to the building.
- At the BMW Center, Wi-Fi access is best in the parking lot on the right side of the building.
Additional Wi-Fi Resources
- The public library has WiFi available at all branches. When the library is closed, most branches WiFi will also reach into the parking area.
- Many coffee shops also have WiFi accessible from within the coffee shop and in the parking area immediately outside.
- Many fast food restaurants, such as most McDonalds, have free Wi-Fi.
Local Internet/Wi-Fi Providers
- AT&T: (844) 723-0252
- Charter/Spectrum: (844) 488-8395
- EarthLink: (855) 835-5730
- Chesnee Communications: call (864) 461-2211
- HughesNet: (864) 539-2588
D2L Brightspace is accessed through the MySCC portal. A Windows or Mac computer is preferred, but most functions can be completed with a Chromebook. Tablets and smartphones can be used to access online courses, but may not support all assignments and testing. Some courses may require a webcam or headset microphone for live meetings or recording student projects. Instructors will indicate if there are additional technical requirements for a course. Many computer technology, programming, and networking classes require a Windows computer.
Technical Requirements and Course Policies
Smartphone users may log into D2L Brightspace from a link in the Ellucian GO app. D2L offers a mobile app called Pulse that provides quick access to course calendars and notifications of new grads and course updates.
If instructors are using other online systems as a part of the class, there will be links and instructions in D2L Brightspace for that course.
Most online, synchronous, hybrid, or flex courses require students to take one or more proctored online tests. Many instructors are using Honorlock or Respondus LockDown and Monitor to allow students to take these tests remotely. Students must have access to a Windows or Mac with the Chrome Browser or a Chromebook with a webcam, microphone, and reliable Internet connection. Tablets and smartphones are not supported. Honorlock provides live support while students are taking a proctored test.
Online tests should be taken in a quiet environment free of interruptions and distractions. Before a proctored test, students will be prompted to take a photo of their SCC ID (or government issued photo ID) and scan the testing environment with their webcam. During the test, the student’s webcam, microphone, and screen will be monitored. Students should not use their books, notes, calculators, phones, or other devices during the test, unless specifically allowed in the test instructions.
SCC is committed to supporting students online. If you have a question about how your class will meet, assignment instructions or deadlines, and questions about the content of a test, contact your instructor by email. If you don’t know his/her email address, go to the Classlist in your D2L course, and click on the instructor’s name.
If you are unable to log into the MySCC portal, D2L Brightspace, or email, contact the IT Helpdesk. If you can log into D2L Brightspace, but have questions about how to use the tools in your courses, please contact SCCOnline.
IT Helpdesk
Email: itsupport@sccsc.edu
Phone: (864) 592-4682 or toll-free (877) 722-2754
SCCOnline
Support Website: https://online.sccsc.edu or use D2L Help menu Email: scconline@sccsc.edu
Phone: (864) 592-4961 or (888) 364-9080 (toll-free)
D2L Brightspace 24/7/365 Support: (877) 325-7778 (toll-free)
The Learning Center (TLC) is here ready and waiting to help you. Have a paper that you would like to be reviewed? Send it here askatutor@sccsc.edu. Tutors will review and return in a timely manner.
TLC is open Monday – Thursday 8 am – 8 pm and Friday 8 am – 1:30 pm for walk-in, face-to-face tutoring. Tutors are available for English, math, sciences, ASL, accounting, Spanish, etc.
The Learning Center on the Giles campus is in the P. Dan Hull building.
Please visit our portal page under the support services tab for more information about tutoring services including virtual tutoring options.
Yes! The Testing Center’s hours of operation are Monday – Thursday 8 am – 8 pm and Friday 8 am – 1:30 pm. SCC students will need to bring a SCC ID or government-issued ID card and any other testing materials required for the exam. No appointments necessary for the Giles Campus during operating hours, however, the satellite campuses do require an appointment prior to testing. Please visit our portal page located under the support services tab for more information.
Please see our Library Hours page for the hours at each location.
Always remember to be considerate to your fellow library users and keep an appropriate distance from them. Most library services are available in-person or virtually. Please see our COVID-19 page for more details.
Most of the library’s collection is actually available online. From the library website: https://libguides.sccsc.edu/home you can access: ebooks, encyclopedias, or any of our databases (find articles, etc.).
We also have streaming online videos available.
Our wide variety of online databases should cover pretty much any subject you need for classes – if you can’t find what you’re looking for, ask us for help at askalibrarian@sccsc.edu.
If you’re off-campus, you will be taken to a log-in page when you try to access our databases. The log in should be your SCC username and password (same log in as your MySCC Portal). If you have any problems with this access let us know:
Online library assistance is available. Please submit all questions to Ask a Librarian. You can also chat with a librarian from this page! If you’d like to screenshare with a librarian, start chatting with us and request one. With a screenshare, we can see what you have a question about or you could see our computer screen so we can walk you through a question.
Librarians are monitoring question submissions and chat while the library is open. We will do our best to get back to you as fast as possible. Give us as much detail about your questions/assignment as you can. We’re ready to help you with any research questions you might have. This includes using the library website, finding resources, evaluating sources, MLA or APA citations, in-text citations, etc. Also, please email us if you’re having any trouble using our online resources. (For review of paper content see the TLC page).
Career Services can help all SCC students and graduates with anything career development-related: resumes, job search, interview skills, and professionalism. Check out our tips page and call our front desk at (864) 592-4820 or email career@sccsc.edu for more information.
Career Services offers in-person, phone, or Zoom appointments.
All SCC students have access to Handshake to find job postings and hiring events exclusively for SCC students. Activate your Handshake account account now to stay updated on job postings and events.
Be sure to stay on top of your SCC email for more news and opportunities.
Yes! All of our resume critiques, practice interviews, and career development appointments can be done by phone or Zoom meeting. Call our front desk at (864) 592-4820 to schedule your appointment.
Services are open to all SCC students and graduates.
SCC cares about your mental well being. Please visit SCC Counseling Services web page at https://www.sccsc.edu/services/counseling.php
Yes! Students accommodations, especially testing accommodations, still apply. Students are encouraged to reach out to SDS to discuss accommodation plans and how that will transition to online courses.
Email: disabilityservices.sccsc.edu
Schedule a meeting with SDS to discuss your courses and what accessibility options are available to you. SDS can assist students remotely with accessing their online materials.
Students needing notes should contact SDS to discuss the need and how to access notes. This information varies depending on how your course is being hosted and SDS is working with faculty and note taking staff to meet the need.
Yes! Fall registration is ongoing. Please contact the SCC Early College office at at (864) 592-4758 or email us at dualenrollment@sccsc.edu, and we will be glad to follow up with you.
As SCC faculty and staff, we are aware that many of our students hold full or part-time jobs and care for their families while working to earn an SCC degree.
The SCC Foundation maintains two emergency funds for currently enrolled students experiencing financial hardships.
Student Emergency Fund Request
Current students who find themselves in a difficult financial situation at SCC often seek monetary relief through SCC's Emergency Fund Request. Based on specific hardship circumstances and available funds (up to $500) we will make every effort to assist a student with one-time emergency needs through a designated SCC Foundation fund.