Frequently Asked Questions

Answers to common questions and concerns...

At SCC, we want to help you keep your momentum as you pursue college and career goals. Below you will find categories of common questions during this time of continual adjustment and change.  

  1. Class Types, Labs,  Clinicals, etc. (in-person and remote)

    1. How are classes offered?

      We have a variety of options for all students and their comfort levels: 

      • Face-to-face classes 
      • Fully online classes
      • Hybrid classes that have an online and limited face-to-face component
      • Synchronous courses that implement a  platform like ZOOM for scheduled, but remote instruction and online components
      • "Flex" courses that allow some students a face-to-face option while giving others a synchronous online option, based on individual comfort levels.  

      See full list and definitions on the class types website page.

    2. Are labs, clinicals and hands-on classes (welding, culinary, etc.) meeting?

      Yes, courses with clinicals or lab components will still meet, as well as hands-on classes like welding and culinary. If you have a course that is listed as completely online ("N" at the end of the section information), the lab will be conducted virtually and will not meet face-to-face.  If you have questions about a specific course or program, please reach out to the department chair.

    3. What do letters at end of each section mean?

      The letter at the end of your class section indicates "class type" if the class is not a traditional, face-to-face classroom setting (which has no letter at the end). For example, "N" at the end indicates the class is an online class. Other identifications are as follows:

      F = Flex
      H = Hybrid
      M = Mixture
      N = Online
      S = Synchronous

      See full list and definitions on the class types website page.

     

  2. Admissions & Advising

     

    1. How do I submit my Admissions documents?

      Electronically-submitted and physically-mailed documentation is being processed daily.  Due to COVID-19 restrictions at other educational institutions, we highly recommend electronic submission of documents, if possible.  Documentation may be sent directly to admissions@sccsc.edu or the Admissions Staff member with whom you have been in contact.  (Note: In order for transcripts to be considered official, they must be sent to admissions@sccsc.edu directly by the educational institution.) 
      Further information may be found on the SCC Admissions main page. 

    2. How do I take my placement test?

      Placement testing is being offered in person at each SCC campus.  Please view further information here about placement assessment.

  3. Registration and Planning Courses

     

    1. Who can help me register?

      If you know who your advisor is, you should email or call (864) 592-4990.

      If you do not know who your advisor is, you should email advisingcenter@sccsc.edu or call (864) 592-4990.

      We will be happy to work with you, answer your questions, and get you registered for classes in the type of format you feel comfortable with.

    2. How do I register and plan my courses?

      Students must contact their advisors to plan their schedules before registering for classes. Students can go to MySCC Portal to plan their courses, send them to their advisors for approval, and register for courses.

      1. How to plan a course in MySCC Portal

        How to plan a course in your student portal:
        • Log into your student portal.
        • Under Colleague Applications, select Self-Service.
        • Click on Student Planning.
        • Click on Go to Plan & Schedule.
        • Check the term at the top of your schedule to make sure it displays the correct term your class is in. If this term is not displayed, use the left or right arrow to scroll to the correct term.
        • Type in the course you would like to plan in the Search for Course box on the top right of the page
        • Narrow down the results using the filters on the left to find the sections to fit your schedule
        • Under the correct course, click View Available Sections for the course
        • Look for the correct course section and click Add to Schedule, this will plan the course
        • Once courses have been planned, students will need to send a message to their advisor for them to review and approve the courses
        • After the advisor’s approval, the student will need to log back into their Student Portal and register for the courses

         

      2. How to register for a class in MySCC Portal.

        How to register for a course in your student portal:
        • Log into your student portal.
        • Under Colleague Applications, select Self-Service.
        • Click on Student Planning.
        • Click on Go to Plan & Schedule.
        • Check the term at the top of your schedule to make sure it displays the correct term your class is in. If this term is not displayed, use the left or right arrow to scroll to the correct term.
        • Once you scroll to the correct term, under each course that says Planned, the student will need to click the blue Register button
        • If the register button is not clicked, the student will not be added to the course

        If you need assistance in registering for a course, email records@sccsc.edu.

       

  4. Financial Aid, CARES Act Relief Fund & Work Study

    1. Who can I talk to about my Financial Aid issues?

      As far as contacting the Financial Aid Office, students should continue to use the normal methods of contact. Use the phone number (864) 592-4810 and FA-Questions@sccsc.edu. These methods are the quickest ways to get questions to the appropriate staff members so they can be answered as fast as possible.

    2. Can CARES Act Higher Education Emergency Relief Fund (HEERF) help me?

      The American Rescue Plan (ARP) Act of 2021, a Federal Law enacted by Congress, provides funds to assist qualified students as a result of the pandemic. This assistance is known as the Higher Education Emergency Relief Fund III (HEERF III). SCC curriculum students enrolled in the 2021-2022 award year who meet the qualifications, will receive a disbursement of this HEERF. Qualifications for these funds have not been established yet, but students can monitor the SCC COVID-19 information web page. Once qualifications have been established, details will be posted to this web page under HEERF III.  

     

  5. Technical Support and Wi-Fi

    For support on your SCC related technical issues, such as logging into MySCC Portal, email IT Help Desk at ITsupport@sccsc.edu. More options and information can be found on the MySCC Portal page.

    SCC’s Wi-Fi is up and running and available to students 24x7x365. If your Wi-Fi access is limited or unavailable and you need to keep in touch with SCC instructors to complete course assignments online, you can easily access the SCC network from the safety and security of your car at all SCC locations. It's easy and free! Take advantage of this opportunity to complete important assignments while practicing safe social distancing.

    Giles Campus

    • The large parking area between the Powers, Hull, and Library Buildings offers the best access spots from your vehicle.
    • The area in front of the Student Hub at Powers Building has a strong signal with outdoor seating available.
    • Wi-Fi is also accessible at the security office, which is identified by a blue awning at the Hull building entrance to CAMIT.

    Downtown Campus

    • Wi-Fi is available at the faculty-staff parking lot facing Kennedy Street as well as the parking area to the right side of the building near the main entrance, along South Converse Street.

    Union County Campus

    • Wi-Fi is best in the parking lot on the right side of the building.

    Cherokee County Campus

    • Wi-Fi works best in front of the CAMIT Building for approximately 4 parking rows back.

    Tyger River Campus

    • Wi-Fi works well anywhere in the front parking lot of the Tyger River building, but access is best closer to the building.
    • At the BMW Center, Wi-Fi access is best in the parking lot on the right side of the building.

    Additional Wi-Fi Resources

    • The public library has WiFi available at all branches. When the library is closed, most branches WiFi will also reach into the parking area.
    • Many coffee shops also have WiFi accessible from within the coffee shop and in the parking area immediately outside.
    • Many fast food restaurants, such as most McDonalds, have free Wi-Fi.

    Local Internet/Wi-Fi Providers

    • AT&T: (844) 723-0252 
    • Charter/Spectrum: (844) 488-8395 
    • EarthLink: (855) 835-5730 
    • Chesnee Communications: call (864) 461-2211 
    • HughesNet: (864) 539-2588

  6. SCC Online, D2L Brightspace

    1. How do I access D2L Brightspace and what are the requirements?

      D2L Brightspace is accessed through the MySCC portal. A Windows or Mac computer is preferred, but most devices can be completed with a Chromebook. Tablets and smartphones can be used to access online courses, but may not support all assignments and testing. Some courses may require a webcam or headset microphone for live meetings or recording student projects. Instructors will indicate if there are additional technical requirements for a course. Many computer technology, programming, and networking classes require a Windows computer.

      Technical Requirements and Course Policies

      Smartphone users may log into D2L Brightspace from a link in the MySCC app. D2L offers a mobile app called Pulse that provides quick access to course calendars and notifications of new grads and course updates.

      D2L Pulse information

      If instructors are using other online systems as a part of the class, there will be links and instructions in D2L Brightspace for that course.

    2. How do I take a proctored test online?

      Most online, synchronous, hybrid, or flex courses require students to take one or more proctored online tests. Many instructors are using Honorlock or Respondus LockDown and Monitor to allow students to take these tests remotely. Students must have access to a Windows or Mac with the Chrome Browser or a Chromebook with a webcam, microphone, and reliable Internet connection. Tablets    and smartphones are not supported. Honorlock provides live support while students are taking a proctored test. Students will not pay a fee for Honorlock during the 2021-2022 academic year.

      Online tests should be taken in a quiet environment that is free of interruptions and distractions. Before a proctored test, students will be prompted to take a photo of their SCC ID (or government issued photo ID) and scan the testing environment with their webcam. During the test, the student’s webcam, microphone, and screen will be monitored. Students should not use their books, notes, calculators, phones, or other devices during the test, unless specifically allowed in the test instructions.

      Honorlock Student FAQ

    3. I need help with online learning. Who can help?

      SCC is committed to supporting students online. If you have a question about how your class will meet, assignment instructions or deadlines, and questions about the content of a test, contact your instructor by email. If you don’t know his/her email address, go to the Classlist in your D2L course, and click on the instructor’s name.

      If you are unable to log into the MySCC portal, D2L Brightspace, or email, contact the IT Helpdesk. If you can log into D2L Brightspace, but have questions about how to use the tools in your courses, please contact SCCOnline. 

      IT Helpdesk

      Email: itsupport@sccsc.edu

      Phone: (864) 592-4682 or toll-free (877) 722-2754

      SCCOnline

      Support Website: hrps://online.sccsc.edu or use D2L Help menu Email:  scconline@sccsc.edu

      Phone: (864) 592-4961 or (888) 364-9080  (toll-free)
      D2L Brightspace 24/7/365 Support: (877) 325-7778   (toll-free)

  7. Tutoring & Testing

    1. I need help with my classes! Who can help?  

      The Learning Center (TLC) is here ready and waiting to help you!! Got a paper? Send it here askatutor@sccsc.edu. Tutors will review and return!

      TLC is open Monday – Thursday 8 am – 8 pm and Friday 8 am – 1:30 pm for walk -in, face to face tutoring. Tutors are available for English, math, sciences, ASL, accounting, Spanish, etc. The Learning Center on the Giles campus is in the P. Dan Hull building. Please visit our portal page under the support services tab for more information about tutoring services including virtual tutoring options.

    2. Can I go to the Testing Center to take my tests?

      Yes, the Testing Center’s hours of operation are Monday – Thursday 8 am – 8 pm and Friday 8 am – 1:30 pm. SCC students will need to bring a SCC ID or government issued ID card and any other testing materials required for the exam. No appointments necessary for the Giles Campus during operating hours, however, the satellite campuses do require an appointment prior to testing. Please visit our portal page located under the support services tab for more information.

      Please follow your instructor’s directions for testing.

     

  8. Library & Learning Resources

    1. Is the SCC Library open? If so, what do I need to know about visiting?

      All library locations are open for in-person services. Please see our Library Hours page for the hours at each location. The library will follow the college’s policies for masks/face coverings and social distancing. Supplies are provided if you would like to disinfect your work area before or after use.

      Please be considerate to your fellow library users and keep an appropriate distance from them. Most library services are available in-person or virtually. Please see our COVID-19 page for more details.

    2. What library resources are available off-campus/online?

      Most of the Library’s collection is actually available online! From the Library website: https://libguides.sccsc.edu/home you can access: ebooks, encyclopedias, or any of our databases (find articles, etc.).

      We also have streaming online videos available.

      Our wide variety of online databases should cover pretty much any subject you need for classes – if you can’t find what you’re looking for, ask us for help at askalibrarian@sccsc.edu.

      If you’re off-campus, you will be taken to a log-in page when you try to access our databases. The log in should be your SCC username and password (same log in as your MySCC Portal). If you have any problems with this access let us know:

      askalibrarian@sccsc.edu

    3. How do I get virtual/online help from the library?

      In addition to our in-person services, Library assistance is still available! Please submit all questions to Ask a Librarian. You can also chat with a librarian from this page. If you’d like to screenshare with a librarian start chatting with us and request one. With a screenshare, we can see what you have a question about or you could see our computer screen so we can walk you through a question.  

      Librarians are monitoring question submissions and chat while the library is open. We will do our best to get back to you as fast as possible. Give us as much detail about your questions/assignment as you can. We’re ready to help you with any research questions you might have. This includes using the library website, finding resources, evaluating sources, MLA or APA citations, in-text citations, etc. Also, please email us if you’re having any trouble using our online resources. (For review of paper content see the TLC page). 

  9. Career Services 

    1. How can Career Services help me?

      Career Services can help all SCC students and graduates with anything career development-related: resumes, job search, interview skills, and professionalism. Check out our tips page and call our front desk at (864) 592-4820 or email career@sccsc.edu for more information. Career Services offers in-person, phone, or Zoom appointments.

    2. How can I connect with employers?

      All SCC students have access to Handshake to find job postings and hiring events exclusively for SCC students. Activate your Handshake account account now to stay updated  on job postings and events.CHECK YOUR SCC EMAIL OFTEN for more news!

    3. Does Career Services offer remote/virtual services?

      Yes! All of our resume critiques, practice interviews, and career development appointments can be done by phone or Zoom meeting. Call our front desk at (864) 592-4820 to schedule your appointment. Services are open to all SCC students and graduates.

  10. Counseling and More

    1. How do I get in touch with Counseling Services?

      SCC cares about your mental well being. Please visit SCC Counseling Services web page at https://www.sccsc.edu/services/counseling.php

  11. Student Disability Services

    1. Will my accommodations apply to my classes if they transition to online or hybrid?

      Yes. Students accommodations, especially testing accommodations, still apply. Students are encouraged to reach out to SDS to discuss accommodation plans and how that will transition to online courses.

      Email: disabilityservices.sccsc.edu 

    2. I cannot access online content, what do I do?

      Schedule a meeting with SDS to discuss your courses and what accessibility options are available to you. SDS can assist students remotely with accessing their online materials.

    3. I had notes provided to me in class. Now that my class is online, will notes be provided?

      Students needing notes should contact SDS to discuss the need and how to access notes. This information varies depending on how your course is being hosted and SDS is working with faculty and note taking staff to meet the need.

  12. Early College/Dual Enrollment

    1. Can I get advised and registered for fall classes?  

      Yes, fall registration is ongoing. Please contact the SCC Early College office at at (864) 592-4758 or email us at dualenrollment@sccsc.edu, and we will be glad to follow up with you.

  13. Student Emergency Funds

    As SCC faculty and staff, we are aware that many of our students hold full or part-time jobs and care for their families while working to earn an SCC degree. The COVID-19 crisis has created even greater challenges for many of you as you transition from classroom instruction to distance learning, and as some of you deal with the recent loss of a job.

    The SCC Foundation maintains two emergency funds for currently enrolled students experiencing financial hardships. 

    Student Emergency Fund Request

    Current students who find themselves in a difficult financial situation at SCC often seek monetary relief through SCC's Emergency Fund Request. Based on specific hardship circumstances and available funds (up to $1,000) we will make every effort to assist a student with one-time emergency needs through a designated Foundation fund.

  14. If You Feel Sick

    Know what to do if you feel sick, from DHEC website

    As always, communicate with your instructors/teachers if you are missing classes or to request exceptions due to illness or caring for someone ill.

Ask SCC

If your question is not addressed in the Frequently Asked Questions listed on this page, use this form to contact us. Please be specific in your question (Financial Aid, Graduation, Tuition, etc.). Thank you. 
 
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