Frequently Asked Questions

Guidance During a Time of Uncertainty

At SCC, we understand how unsettling the COVID-19 closures and social distancing can be. We want to help you keep your momentum as you pursue college and career goals. Below you will find categories of common questions.  

  1. Graduation & Degree Awards 

    1. Will graduation ceremony be rescheduled? 

      Yes. SCC administration made the difficult decision to postpone the college’s traditional May graduation ceremony to August 6, 2020. The new date will allow our College community to celebrate our graduates as we always do, at the Spartanburg Memorial Auditorium, hopefully once the threats of COVID-19 have passed. More information is forthcoming to graduating students, faculty and staff via email and the SCC website.
    2. How will I pick- up my degree if the college is closed?

      If we are not able to hand out diplomas on the scheduled dates, your award will be mailed to you. Please make sure that you address on file is correct by checking your information in Student Self Service on the portal. If you have any questions about editing your address, please contact records@sccsc.edu.

     

  2. Admissions & Advising

     
    1. How do I submit my Admissions documents while you are closed?

      Electronically-submitted documentation is being processed daily. Documentation may be sent directly to admissions@sccsc.edu or the Admissions Staff member with whom you have been in contact. Physically mailed documentation will be delayed during our closure. (Note: In order for transcripts to be considered official, they must be sent to admissions@sccsc.edu directly by the educational institution.) 
      Further information may be found on the SCC Admissions main page
    2. How do I take my placement test while you are closed?

      Placement testing is currently suspended at all SCC campuses, but is being offered remotely.  Please view further information here.

    3. How do I attend my admissions visit while you are closed?

      Once all outstanding admissions requirements are received, admissions visits may be completed on a remote basis while our campuses are closed.  To request, please contact admissions@sccsc.edu.

  3. Registration, Planning Courses, Dropping Classes

     

    1. How do I register and plan my courses?

      Summer registration is now open. Fall registration begins on April 13. Students must contact their advisors to plan their schedules before registering for classes. Students can go to MySCC Portal to plan their courses, send them to their advisors for approval, and register for courses.

      1. How to plan a course in MySCC Portal

        How to plan a course in your student portal:
        • Log into your student portal.
        • Under Colleague Applications, select Self-Service.
        • Click on Student Planning.
        • Click on Go to Plan & Schedule.
        • Check the term at the top of your schedule to make sure it displays the correct term your class is in. If this term is not displayed, use the left or right arrow to scroll to the correct term.
        • Type in the course you would like to plan in the Search for Course box on the top right of the page
        • Narrow down the results using the filters on the left to find the sections to fit your schedule
        • Under the correct course, click View Available Sections for the course
        • Look for the correct course section and click Add to Schedule, this will plan the course
        • Once courses have been planned, students will need to send a message to their advisor for them to review and approve the courses
        • After the advisor’s approval, the student will need to log back into their Student Portal and register for the courses

         

      2. How to register for a class in MySCC Portal.

        How to register for a course in your student portal:
        • Log into your student portal.
        • Under Colleague Applications, select Self-Service.
        • Click on Student Planning.
        • Click on Go to Plan & Schedule.
        • Check the term at the top of your schedule to make sure it displays the correct term your class is in. If this term is not displayed, use the left or right arrow to scroll to the correct term.
        • Once you scroll to the correct term, under each course that says Planned, the student will need to click the blue Register button
        • If the register button is not clicked, the student will not be added to the course

        If a student needs assistance in registering for a course, they need to email records@sccsc.edu.

       

    2. If I need to drop a class, what should I do?

      How to drop a course in your student portal:
      Students receiving financial aid should contact the financial aid office prior to dropping a course to determine how the drop will affect your aid.
      • Log into your student portal.
      • Under Colleague Applications, select Self-Service.
      • Click on Student Planning.
      • Click on Go to Plan & Schedule.
      • Check the term at the top of your schedule to make sure it displays the correct term your class is in. If this term is not displayed, use the left or right arrow to scroll to the correct term.
      Each of your registered classes will display in a box on the left.
      • Click the Drop button in the box of the class to drop.
      • A Register and Drop Sections window will display. After confirming the sections selected to drop, click the Update button.
      Next, check your class schedule for accuracy after dropping a class:
      • In your student portal under Colleague Applications for Students, select WebAdvisor.
      • Click Login.
      • Select Students menu.
      • Under Academic Profile, select My Class Schedule.
      • Select the "All" terms option in the Term dropdown box for the class you are dropping.
      • Only your current registered classes should display on your class schedule

      If you have issues dropping a class due to a restriction on your account, email:  records@sccsc.edu and we will work with you on getting your classes dropped. 

  4. Financial Aid, CARES Act Relief Fund & Work Study

    1. Who can I talk to about my Financial Aid issues?

      As far as contacting the Financial Aid Office, students should continue to use the normal methods of contact. Use the phone number (864) 592-4810 and FA-Questions@sccsc.edu. These methods are the quickest ways to get questions to the appropriate staff members so they can be answered as fast as possible.
    2. Can CARES Act Higher Education Emergency Relief Fund (HEERF) help me?

      The Coronavirus Aid, Relief, and Economic Security (CARES) Act, a Federal Law enacted by Congress, provides funds to assist qualified students in need during the pandemic. This assistance is known as the Higher Education Emergency Relief Fund (HEERF). SCC curriculum students enrolled in the 2020 spring semester who meet the qualifications, will receive a disbursement of the HEERF. For qualifications and other details, view or download the HEERF FAQs document (PDF)

      5/13/20: Initial HEERF Report (PDF)

    3. How are Federal Work Study (FWS) students affected?

      The FWS student will be paid for the period of time the college has been closed as long as FWS funding is available. They will be paid for the month of April 2020 the same amount they were paid in March 2020. Students working from home will be paid based on the actual hours worked. Emails are going out towards the end of each month providing updated information and instructions concerning FWS. Once the faculty and staff return to the college FWS students will be emailed instructions concerning their returning to work.

     

  5. Finishing Classes/Clinicals, Finals and Grades

    1. How will I be graded during this time of remote instruction, how will finals be handled?  

      For the most accurate information regarding exams and grades please contact:
      Records Office (Registrar) - records@sccsc.edu or call (864) 592-4681.

    2. I've emailed my advisor but have not gotten a response. What do I do?

      To reach an advisor:
      SCC Advising is available via email or through your Self-Service in MySCC Portal for returning students. No face-to-face advising sessions are available during this closure.

      Email SCC Advising Center:
      advisingcenter@sccsc.edu

    3. How am I going to complete my clinical hours (health sciences and early care majors)?

      For the most accurate information possible please contact:

      • Health and Human Services Department Instructors via email. Use your instructor’s required contact procedure.

      • Records Office (Registrar) -records@sccsc.edu or (864) 592-4681

      • SCC Advising is available via email or through Self-Service on MySCC Portal for current and returning students. Email SCC Advising Center at advisingcenter@sccsc.edu

     

  6. Technical Support and Wi-Fi

    For support on your SCC related technical issues, such as logging into MySCC Portal, email IT Help Desk at ITsupport@sccsc.edu. More options and information can be found on the MySCC Portal page.

    For Wi-Fi access, download this flyer for locations and details at each SCC campus.

  7. SCC Online, D2L Brightspace

    1. How do I access D2L Brightspace and what are the requirements?

      D2L Brightspace can be accessed using a Windows or Mac computer, iOS and Android tablets, Chromebooks, and most smartphones. We recommend the Chrome or Firefox browsers.  Some functions may be more difficult on a device with a small screen, and we do not recommend taking tests on a phone.  Some courses may need a webcam or microphone for live meetings or recording student projects.  Instructors will indicate if there are additional technical requirements for a course. 

      D2L System Check

      D2L may be accessed through the MySCC Portal, and there is also a link in the MySCC App. D2L offers an app called Pulse that is available in your app store that helps with online course calendars, notifications, and accessing content. 

      D2L Pulse information  

      If instructors are using other online systems as a part of the class, there will be links and instructions in D2L Brightspace for that course.

    2. What is Respondus LockDown Browser and Monitor?

      Respondus LockDown and Monitor provide additional security for online tests, especially since our Testing Center is closed for proctored testing. Students are expected to follow all of SCC;’s policies about academic dishonesty and plagiarism when courses are conducted online. LockDown Browser limits students to accessing the test and not any other software, unapproved Internet sites, and printing. Respondus Monitor adds webcam based monitoring while the student takes the test. 

      Students must use a Windows PC, Mac, or iPad to take a test using LockDown Browser or Monitor. The software may be downloaded from the Downloads area of the D2L homepage, a link on the D2L Help menu, or a link in the test instructions. Unfortunately, the software is not available for Android tablets, Chromebooks, or smartphones.

      Respondus Monitor Overview Video 

      Student Quick Reference Guide 

    3.  I need help with online learning. Who can help?

      SCC is committed to supporting students online. If you have a question about how your class will meet, assignment instructions or deadlines, and questions about the content of a test, contact your instructor by email. If you don’t know his/her email address, go to the Classlist in your D2L course, and click on the instructor’s name.

      If you are unable to log into the MySCC portal, D2L Brightspace, or email, contact the IT Helpdesk. If you can log into D2L Brightspace, but have questions about how to use the tools in your courses, please contact SCCOnline. 

      IT Helpdesk
      Email: itsupport@sccsc.edu

      Phone: (864) 592-4682 or toll-free (877) 722-2754

      SCC Online 
      Email: scconline@sccsc.edu

      Phone: (864) 592-4961 or toll free (888) 364-9080

  8.  Tutoring & Testing

    1. I need help with my classes! Who can help?  

      The Learning Center (TLC) is here ready and waiting to help you!! Got a paper? Send it here askatutor@sccsc.edu. Tutors will review and return!

      Need to meet with someone live? Go to Portal>Support Services>The Learning Center. Click on your subject and schedule an appointment! Easy

    2. Can I go to the Testing Center to take my tests?

      Since SCC campuses are closed, and we are practicing social distancing the Testing Center is closed. Please follow your instructor’s directions for testing.

     

  9.  Library & Learning Resources

    1. The SCC Library is closed - what should I do?

      Information about the SCC Library closure in our latest Stacks Blog Post – “The SCC Library is Closed! What Should I Do?” All other questions, please send to askalibrarian@sccsc.edu.

    2. How do I get help from the library while the campus is closed?

      Library assistance is still available! Please send all questions to askalibrarian@sccsc.edu. Librarians are monitoring this email Mon.-Thurs. 8am-8pm, Fri. 8am-12pm, and then periodically checking throughout Friday afternoon and the weekend. We will do our best to get back to you as fast as possible. Give us as much detail about your questions/assignment as you can. We’re ready to help you with any research questions you might have. This includes using the library website, finding resources, evaluating sources, MLA or APA citations, in-text citations, etc. Also please email us if you’re having any trouble using our online resources. (For review of paper content see the TLC page).
    3. What library resources are available off-campus/online?

      Most of the Library’s collection is actually available online! From the Library website: http://library.sccsc.edu/ you can access: ebooksencyclopedias, or any of our databases (find articles, etc.).

      We also have streaming online videos available.

      Our wide variety of online databases should cover pretty much any subject you need for classes – if you can’t find what you’re looking for, ask us for help at askalibrarian@sccsc.edu.

      Since you’re off-campus, you will be taken to a log-in page when you try to access our databases. The log in should be your SCC username and password (same log in as your MySCC Portal). If you have any problems with this access let us know:

      askalibrarian@sccsc.edu

    4. What about the books and other items I have checked out? Will they be overdue? Will I have a fine?

      The Library will not charge fines for overdue materials during this time when we are closed. Please just hold onto your items and return them once the campus reopens. Once we get back on campus and continue normal operations, overdue fines will begin again on checked out materials. If you have concerns, let us know: 

      askalibrarian@sccsc.edu

  10. Career Services 

    1. What Career Services appointments can I make online?

      Students can get their resume and/or cover letters critiqued by emailing them to Jennifer Little at littlej@sccsc.edu.
    2. What about the Spring Career Fair?

      From April 6 through April 10 you can visit the Virtual Career Services Fair! Look for the link on our website April 6-10.

      Career Services is organizing a “Virtual Spring Career Fair” with the 50+ employers who registered for the event. 

    3. Are companies still hiring?

      Yes! Go to SCC’s online job board for students and alumni to see jobs posted just for you: www.collegecentral.com

  11. Counseling Needs

    1. How do I get in touch with Counseling Services?

      Counseling Services is available for personal support at counseling@sccsc.edu and at 864-592-4943.  

      Natasha Bussert, Student Services Counselor, will respond to calls during normal business hours:  
      M-Th, 8am-5pm; F 8am-1:30pm.

    2. How do I make an appointment?

      Email counseling@sccsc.edu with at least three available times in the next week. Natasha Bussert will put one on her schedule and will notify you by email. 

    3. Do you offer 'virtual visits' like some healthcare professionals are providing right now?

      Yes. Microsoft Teams is secure and available to all SCC students to download. Contact Natasha Bussert at 864-592-4943 or email counseling@sccsc.edu to find out more about using Microsoft Teams for ‘virtual visits.’

  12. Student Disability Services

    1. Will my accommodations apply to my classes now that they are online?

      Yes. Students accommodations, especially testing accommodations, still apply. Students are encouraged to reach out to SDS to discuss accommodation plans and how that will transition to online courses.

      Email: disabilityservices.sccsc.edu 

    2. I cannot access online content, what do I do?

      Contact SDS at disabilityservices.sccsc.edu to discuss your courses and what accessibility options are available to you. SDS can assist students remotely with accessing their online material.

    3. I had notes provided to me in class. Now that my class is online, will notes be provided?

      Students needing notes should contact SDS to discuss the need and how to access notes. This information varies depending on how your course is being hosted and SDS is working with faculty and note taking staff to meet the need.

  13.  Early College/Dual Enrollment

    1. Can I still get advised and registered for summer classes?  

      Yes, summer advisement and registration are ongoing. Please contact the SCC Early College office: dualenrollment@sccsc.edu 
      with your summer registration requests.

    2. Can I get advised and registered for fall classes?  

      Yes, fall registration is ongoing. Please contact the SCC Early College office at at dualenrollment@sccsc.edu, and we will be glad to follow up with you.

  14. Emergency Funds

    We continue to navigate the unprecedented changes brought about by the COVID-19 pandemic. As you know, a distance learning model is in place for all SCC instructional programs through the end of the spring semester, and a telecommuting plan is in effect for all SCC employees.

    As SCC faculty and staff, we are aware that many of our students hold full or part-time jobs and care for their families while working to earn an SCC degree. The COVID-19 crisis has created even greater challenges for many of you as you transition from classroom instruction to distance learning, and as some of you deal with the recent loss of a job.

    The SCC Foundation maintains an Emergency Fund for currently enrolled students experiencing financial hardships due to an emergency, accident, natural disaster or unexpected critical event. When these funds were established, we had no idea that an unexpected critical event would come to mean a coronavirus pandemic. 

    If you have a critical need as a result of the COVID-19 outbreak, you may be eligible for emergency assistance. Click here to apply: Emergency Fund Application

    For help with textbook expenses, you may apply for assistance from the Sherry Vaughn Textbook Fund.

  15. If You Feel Sick

    Know what to do if you feel sick, from DHEC website

    As always, communicate with your instructors/teachers if you are missing classes or to request exceptions due to illness or caring for someone ill.

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