If you are an IT professional looking to get into IT service management using ITIL best practices, then this course is the first step in your preparation to acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle. Implementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it's upgrading from one service to another, improving an existing service, or designing a service from scratch, business focused leadership and management are crucial elements of services that your customers will perceive as valuable. The course will introduce you to basic concepts used in IT service management while preparing you for the ITIL Foundation Certification exam,which will be administered during the latter half of day 3. The multiple-choice exam contains 40 questions. To pass, you must get 26 or more questions correct, a 65% passing mark. Course objectives: describe the fundamental concepts of ITIL and identify the phases of the IT Service Management Lifecycle. You will do so by first analyzing existing services in the Continual Service Improvement (CSI) state, and then working back through the service lifecycle to the initiation of services in Service Strategy (SS). This course is for IT Professionals, IT Support Staff, Application, Project and Business Managers, and any member of an IT team involved in the delivery of IT Services. There are no pre-requisites; although some level of work experience in IT service support or IT service delivery is highly recommended. Materials and exam voucher included.
Career Pathways Scholarships are available for this class.
If you are interested in financial assistance to attend, please download and complete the Career Pathways Scholarships form. The completed form can be emailed to the Dean of Corporate & Communication, Robert Leslie, at firstname.lastname@example.org. Or you may bring the form to our office at the SCC Central Campus, Tracy Gaines Building.