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Better Business
11 Tips For Dealing With Difficult People
by Jim Estill
One certainty in life is you will not always see eye to eye with everyone. The purpose of this article is to share practical ideas on dealing with difficult people.
7 Habits of Highly Effective Meeting Organizers
by David Williams
Before you organize your next meeting, try implementing these 7 Habits shared by highly
effective meeting organizers and see just how much your meetings can improve.
B.L.A.S.T.ing Your Customers
by Steve Taylor
Managing customer complaints do not have to be that messy. Instead, it should be met as a challenge to turn an otherwise negative situation into something positive that can further promote your business.
Being Nice May Not Always Be The Best Way To Win Customers
by Douglas Titchmarsh
We spend a lot of time being nice to our customers. Why not, it's how we have been taught to behave towards our customers.
Beyond The Marketing Message
by Robert Middleton
This week someone asked me the question: "How does an Audio Logo differ from a meme, from a sizzler, from a tagline?" Here's my definition of these terms.
Business Cultures Old & New
by Naz Daud
In my travels visiting different businesses I am amazed at the various different ways that companies have of treating their staff. Each culture has its merits, but some are nearly impossible to live with. Which culture does your business utilize?
Customer Relationship Management For A Higher Level Of Customer Service
by Sue Jan
Good CRM also helps retain good customers, and identify which customers can be given a higher level of service.
Customer Service Is Not A Department
by Harald Anderson
The only reason your company exists is to solve problems for customers. If you do not do this well, the customers go away and your company ceases to exist.
Customer Service Tips ~ How To Look After Your Customers More Professionally
by Steven Taylor
I’d like to offer you a few customer service tips in this article. Great customer service is more than just giving the customer what they want. It is also giving them what they need.
De-Escalation Techniques: How To Take The Wind Out Of Their Sails<
by Kim Olver
There are some easy techniques to work with an angry person to take their level of volatility down to a manageable level so you can intellectually process the problem with them.
Employee Conflict Resolution - Doin' it Old School
by Lisa Cieslica
Differences in opinion, conflicting attitudes, several levels of work ethic and interpretations of quality are but a few of the reasons employees square off at work. Can employee conflict resolution help?
Employee Performance Appraisal
Employee Performance Appraisal--An Ideal System
by Dick Grote
In America’s best-run and most-admired organizations, employee performance appraisal is a vital and vigorous management tool. No other management process has as much influence on individuals’ careers and work lives.
Fall Time Sizzle Brings Blackouts, Sags And Spikes To Your Computer Systems
by Art Fellon
Fall weather can not only zap your newer computer systems but also your vintage computer as well as irrereplaceable vintage computer software as well as the time and energy spent in setup, hardware replacement and running computer systems
How To Be A Strong Negotiator
by Michael Lee
Everything we do involve convincing of some sort – whether it's with other
people or with ourselves.
How To Get To "Yes" Quicker
by Tessa Stowe
When selling your services, wouldn't it be great if you could
get to a "yes" quicker? There are some low
leverage but important strategies, and there are some extremely high
leverage strategies.
Information Technology CIW Professional
by Bill Naugle
Certified Internet Web Professional is the ideal preference for aspiring and advanced Web professionals to prove their knowledge of Web-related skills such as XHTML design, project management, Web design and more.
Losing Your Mind With Data Recovery
by Mohamed Rabea
Losing data can be a very traumatic experience. If you use your computer for a business or for other important matters, it can be very stressful and very traumatic to lose everything you have
worked to build.
Netflix Teaches Hollywood The 'Everyone' Myth
by Kim Klaver
Of the 60,000 titles Netflix has on DVD, how many do you think are rented at least once on a typical day?
Never Return Phone Calls Right Away
by Kevin Stirtz
Great advice! …Unless you actually want to grow your business. Then it's lousy advice. Who wants to do business with someone who purposely delays responding to you and who intentionally is difficult to work with? Not me.
Overseas Disaster Recovery
by Stephen McLaughlin
Disasters are part of the reality of the world. How much unscheduled down time can your business survive? For most mid-sized businesses, the answer was overwhelmingly: UNDER ONE WEEK.
Take The Heat Off HR – Encourage Career Self-Management
by Jill Frank
Even if you don’t have the resources to implement a full-scale career development program, you can still provide your employees with the tools and support to manage their own careers.
The Processes Of Product Development
by Mario R. Churchill
Product development may be defined as the process of conceptualizing and marketing a product--something new to the market or something new to an individual company, or which already exists and has just undergone improvement.
The Pros And Cons Of Postcard Marketing: Direct Marketing Offline
by Cheryl Miller
Postcard marketing is one of the oldest methods of marketing. Its concept is simple but can be quite effective. However in order to make your campaign effective there are a few points to bear in mind.
The Science Of Forensic Investigation
by Carl Walker
A crime scene investigator reconstructs the crime scene, analyzing evidence and carefully documenting each one of their findings. If only one piece of evidence is documented incorrectly, it could potentially set a criminal free to run the streets.
Training Needs Analysis
by John Fowler
It is amazing how many companies dive straight into a training program without ever understanding the real training needs. These same companies certainly wouldn't start a new business venture without fully understanding the issues…
What Employers Must Know About Employee Turnover
by Jerry Hall
The growth rate of the workforce has been steadily declining since the 1970s. Both the U.S. Census Bureau and a report from Andersen Consulting indicate that the workforce will begin to experience a negative growth rate beginning in the year 2015.
What Great Supervisors Do Differently
by Wally Bock
Great supervisors are responsible for groups that out-perform their less effective peers on two key dimensions: productivity and morale.
Whose line is it anyway? Thought thievery in the workplace
by Belinda Crosbie
Have you been a victim of thought thievery in the workplace? You're sitting in a meeting and the next thing you know someone is taking the credit for your idea! Discover a mind, body and spirit solution to managing this situation
Health and Wellness
4 ways to de-stress your wait time
by Pauline Wallin
How do you feel about waiting in line, waiting on hold, and other forms of
waiting? Is it stressful? Do you get impatient or angry? Does your "inner brat"
demand that the wait be over? If so, you're not alone.
Contact Lenses For Computer Users
by Michael Wright
Most occupations today involve the use of computers. It is estimated that over 143 million Americans use computers each day, and of these around 88% suffer from computer related discomforts.
Is Your Food Stressing You Out?
by Christopher Green
Snake oils and magic bullets are offered to sufferers by the dozen, offering plenty of hope but little in terms of a permanent cure.
Little Changes That Can Make A Big Difference
by Fawn Bales
There are a few small steps you can take immediately to improve the health and appearance of your skin and hair.
What Every Professional Needs To Know About Alcoholism And Drug Addiction
by Abhilash Patel
Professionals in their positions of authority may be the only ones with the opportunity to help. A little perception and educated kindness may mean the world of difference – maybe even save a life.
What Physical Activity Is Best For You?
by Zachary Thompson
Not every exercise may be suitable for you, as the effort required may be so intense that ends up harming your body, or so light that it produces absolutely no effect on it.
Why Do Computer Users Suffer From Dry Eyes?
by Jerry Hall
Computer users need to take breaks to avoid visual fatigue, not to try to recover from fatigue.
Why You Should Laugh More
by Deanna Mascle
However, now my suspicion that laughter is good for me can actually be backed up by scientific evidence.
Leadership
10 Tips For Becoming A Great Boss
by Wally Bock
Here are ten tips that tell you what to do if you want to become a great boss. I've added a couple of bonus tips, as well.
7 Shocking Truths About Job Satisfaction
by Jeff Garton
After years of unsuccessful attempts to solve this problem, dissatisfied workers still expect to be made satisfied, and it’s still not happening.
A Life Success Plan
by Tim McKee
Life success can be geared toward a fixed plan containing shares of both financial and lifestyle attributes.
A Manager’s Guide to Handling Employees with Potential Substance Abuse Problems
by Christine O'Kelly
Addressing employees with potential substance abuse problems is a touchy situation for managers who must be very cautious about making implied judgments that can lead to embarrassment, character defamation complaints, and even lawsuits.
A Secret No One Tells New Managers
by Wally Bock
You could say that managing others is the art of "controlled confrontation." Doing it well is essential to succeeding as a boss. Sometimes that means asking your people to do things they'd rather not do.
Executive Career Coaching: Providing Solutions To Succession Planning Challenges
by Jill Frank
tudies have shown that organizations with succession planning programs have a higher retention rate of human capital and a reduction in recruitment and compensation costs.
How To Identify Bad Leadership Effectively In An Organization
by Daryl D Green
Your organization won't be successful without good leadership. You can purchase better equipment or introduce a new process. However, your situation won't improve until you have effective leadership.
Leadership - Leading Through Example
by John Dueme
Leaders must lead by their own example. If subordinates see their leader doing one thing and saying another, they may follow the letter of the law and obey what is said without really following the spirit behind what the leader is trying to accomplish.
Leadership Lessons From The US Marines
by Wally Bock
I was sixteen years old when I decided that if I went to college right after high school, I'd probably party too much and study too little. My plan was: go into the armed forces; grow up a little; and make some money for college.
Leadership Skill: What is Your LQ: Leadership Quotient?
by Sharif Khan
Whether leading yourself toward a higher path, leading a family, community, congregation, or an entire organization, this is a good time to reexamine your leadership effectiveness.
Negative Challenges Of 360 Assessment
by Stephen Moulton
In 2001 Watson Wyatt found that 360-degree feedback programs were associated in a 10.6% decrease in shareholder value. While the 360 concept can deliver valuable feedback there may be some problems with validity and effectiveness
Poor Performance Reward And Recognition
by Chris Herrmann
The most effective tool in a manager's toolkit for dealing with poor performance is coaching.
Recognition! What's In A Name?
by Chris Herrmann
The ability to connect with people at a personal level is such an important skill that all supervisors, managers, vice-presidents, directors and CEOs should possess it.
Rethink Hiring For Technical Skills, Firing For Performance
by Stephen Moulton
Do you find your company hiring employees for their technical skills and firing them for performance issues? Hiring for technical skills overlooks the fact that people are people, not robots.
Why Do Managers Find It Difficult To Fire Poor Performers?
by Wally Bock
Managing people is really the art of controlled confrontation. For that you need training in how to talk to people who work for you about their performance.
Why Most Leadership Training Is A Waste Of Money And What You Can Do About It.
by Wally Bock
Senior executives are finishing up a three-day program at a top leadership training center. They've already filled out evaluations of the courses they took and the instructors. Soon they'll be heading back home to see what work has piled up…
Relationships
11 Tips For The Matrimonially-Challenged
by Sheila Webster-Heard
Ahhh, jumping the broom. It’s not for everyone, but it's manageable if you have the right information. If you’re not prepared, you’ll be running full speed ahead back to the single life.
Broken Lives And Broken Tools
by Susan James
The one thing we all have in common no matter the level of skill we are considering is, the emotional body and the role it plays in our manifesting.
Healing Yourself Through Forgiving Your Spouse
by Jean MacKenzie
When the person you are supposed to be
closest to refuses to see how his or her actions hurt you or if they continue to
hurt you in the same manner over and over again it can seem that forgiveness is
impossible.
Improve Your Relationships By Loving Yourself
by Wendy Betterini
Loving yourself will not only prove to be a positive experience, but it will improve your relationships with others as well
There's A New Sheriff Between Your Ears!
by Richard Lefever
I recently had a client that wanted to change her ‘self-esteem’. Since I have never seen a ‘self-esteem’ I had to figure out exactly what she was talking about before I could determine whether or not we could change ‘it’.
Top Seven Obstacles to Happiness
by Julie Fuimano
Most of us want to be happy in life. That is our main goal: to be happy. But how many of us actually achieve happiness? Can you admit to feeling happy every day? Or are you still silently wishing you could erase your life and start over?
Money Matters
Can Faith and Patience Help You Save More Money?
by Darlene Arechederra
It's hard to be patient at times, isn't it? It's even more difficult when things aren't going our way. Makes us want to jump right in there and make things happen.
Creating An Emergency Fund
by Morgan D. James
Even though we try to prepare ourselves for all eventualities, sometimes things happen that we just couldn’t foresee. This article will teach you how to avert financial emergencies.
It's A Taxing Time Of Year
by Stephanie Foster
It's that time of year nobody loves - tax time! No, this is not too early to think about it, especially if you have money coming to you.
Money Is Empowerment
by Esther R Kane
Teaching young women about becoming
financially responsible and independent is one of the main keys to
empowerment as a woman in this society.
Online Education Is A Great Alternative
by Keith George
There are so many online education degree programs that you can take. You can almost have a customized program in a lot of different areas. A few examples follow…
Pay Yourself First
by Amy F. Goodmann
A person without savings is nothing. He or she can not be independent either in their decisions,
Tax Deferral Methods You Should Be Using
by Gray Rollins
Tax deferral is the method whereby most Americans plan their savings and retirement funds. It is the ingenious method whereby IRAs (initial retirement accounts) are created.
The Many Uses Of Prepaid Phone Cards
by A. Pruder
Prepaid phone cards are very popular among college students, frequent travelers or simply by anyone who wants to save on their long distance and international calls. Rechargeable prepaid phone cards are especially economic…
Top 7 Mastery Principles To Building A $1,000,000+ Enterprise
by Denise Corcoran
Your single most important business asset is your MIND ... more specifically, your mindset.
Utilizing Solar Power For Residential Use
by Wilhelm Williams
re you afraid to open your electric bill this summer to see how much it is costing you to keep your home comfortable and cool?
What You Should Know About A 401k
by Heather Colman
A 401k is a good place to start in planning for your future retirement, no matter how far away you may be from the actual time.
Zero Percent Interest Isn't Always The Best Deal
by Jeff Neilan
When it comes to the car buying process, doing your financing homework is just as important and doing all of the research and homework about the car(s) itself.
Personal Development
5 Compelling Reasons To Learn To Shop Online - Today!
by Diana Ratliff
If you've been meaning to learn to shop online - whether at an online retailer like Amazon.com or an auction site such as eBay - it's time to quit procrastinating, conquer your fear and dive into the waters of cyberspace.
5 Steps To Easily Keep Your PC Running Smooth And Fast
by Trever Soutter
People want to optimize
their computers so that they will be as efficient as possible;
however, there are many factors associated with the performance
output of a personal computer.
5 Ways To Maximize Your Personal Energy Supply
by Julie Plenty
We unconsciously dissipate and waste our energy on people, situations, thoughts, attitudes and events which do not serve us well. This leaves less space and energy for creating and attracting the kind of abundance that we want in our lives.
6 Steps to Handling Food Cravings
by Karyn Martyn
If I told you I could show you a way to stop craving sugar, would you want me to show you how?
A Magical Holiday Season
by Julie Fuimano
Has the anxiety over your holiday plans started yet? Have you got a knot in your stomach at the thought of your mother-in-law’s cooking? Do you feel the pain in your pocket at the thought of all of the money you’ll be spending?
Adult Education - 5 Tips For How You Can Learn More
by Deanna Mascle
Continuing education reaps us professional, personal and health benefits that are too numerous to list. However if you do not want to enter another classroom as long as you live then take heart as there are other ways you can be a lifelong learner.
Are You An Eco Cultural Creative?
by Davinos Greeno
Congratulations, if you are reading this article then you are
probably a Cultural Creative (CC). Members loosely adhere to humanistic/spiritual ideals and
life-styles that are eco-friendly.
Being a Parent... Opportunities to Turn A Bad Experience Into a Good Experience
by Bill Platt
The biggest challenge I have had to face in my own life is that of being a good parent.
Benefit From 50 Books Each Year
by Janet Rusky
"I benefit from the reading of 50 books each year... in my spare time".
Celebrate Your Style This Holiday Season
by Georgia Donovan
Looking and dressing stylish for this festive time begins with getting organized. Look at your social schedule and plan each event ahead of time so that you will be prepared no matter what type of event you’re attending.
Emotions as Messengers
by Julie Fumaro
Do you find yourself at the mercy of your emotions, a victim of reaction,
behaving in ways that you’re not proud of and often regret?
Entertaining Activities To Help You Boost Memory
by Riana Lance
Do you think you still have enough space in your memory to keep all the important remembrance? Do you think it’s well saved there? Or you’ve started to forget things?
Feeling Good And The Law Of Attraction
by Wendy Betterini
The more we learn about using the Law of Attraction consciously in our lives, the more we understand that our emotional state determines our vibrational frequency, which attracts the quality of experiences we have.
Feeling Invisible? Stop Complaining: How to ask for what you want
by Kathy Gates
"I feel invisible! My kids don't listen to me, my husband doesn't listen to me. I've told my boss a dozen times about that vendor problem, but still it's the same thing."
Five Things To Consider When Choosing An Online College
by Helen MacDermott
The Internet is revolutionizing the education world, making a high-quality education more accessible than ever before.
How Do You React?
by Graham and Julie
Each of us reacts from a place of our real self or fear. When you react from a place of fear you can only be destructive to yourself and others. You can only give yourself pain.
How To Abolish The Five Major Time Wasters
by Bridgette Boudreaux
It's 4:45 and none of the items on your to-do list are checked. How can that be? You've worked hard all day, even through lunch! Without a daily game plan, you'll get covered up…
How To Attract Good Karma
by Measurement Specialties
I was a really stupid kid. In addition to getting mediocre grades, not listening to superiors, and turning down Lucy Haines for a date, I would venture out and partake in late-night cow tipping with my friends.
How To Be A Modern-Day Fictional Heroine
by Laurel Osterkamp
We’re getting all sorts of mixed messages over how the ideal woman is supposed to be. What’s a modern girl who wants to hold herself up to impossible standards to do?
How to Bring Nature to Your Back Yard
by GregWilliams
You can plant flowers, put out a bird feeder, or include a bird bath to encourage little visitors to enjoy themselves near your home.
How To Craft A Killer Complaint Letter
by Joseph Plazo
Each year, hundreds of millions of people jot a letter of complaint. Place yourself in the position of the person getting your letter and recall that your goal is to get win-win results.
How to Make Mistakes
by Paul Lemberg
If you don't fall on your face both regularly and painfully, you are likely to end up dead instead. The only people not making mistakes are ones playing their game without risk and without novelty - and I might add - without progress.
How to Overcome Project Paralysis With a Clean Sweep Day!
by Melanie Benson Strick
Do you ever get that sinking feeling that creeps up on you in the middle of the day? That feeling of overwhelm, or maybe it's anxiety, that you have SO much on your plate and you just don't know what to do next?
How to Speak Fluent Body Language
by Michael Lee
You've probably heard the expressions before.. "Chin up, shoulders back," "Keep your distance," "Feet on the ground," "Pain in the neck." But have you ever wondered how they came about? It all has to do with Body Language.
Liar Liar…Your Dream’s On Fire! What ‘lies’ beneath that keeps you stuck?
by Carol Chanel
We all tell ourselves lies, about ourselves. We make up lies about ourselves and the problem is those thoughts – lies – keep us stuck. What is the lie you’re telling yourself? And why is it devastating to your life?
Mr. Sandman's Two Favorite Things
by Sharon Bell
Sleep is an important component for your overall well-being. Much like eating proper diet and doing regular exercise, sleeping has a direct effect on how your mind and body should function.
Peace, The Balm To Soothe Troubled Lives And Times
by Phyllis Reid
There is a collective neurosis in our world today, it is the cry for peace emanating from individuals, groups, communities and nations, impacting the mass consciousness.
Preparing for Success
by Julie Fumaro
You have just won the lottery! Congratulations! This is exactly what you’ve wished for and you finally won! You are so excited. But, are you prepared?
Set a Goal in Six Easy Steps
by Simon Lim
These are the ‘six Ps’ that will teach
you how to set a goal you will always achieve.
Show Us As You
by David Lesser
The CEO of a multi-billion dollar corporation once acknowledged
to me that at his core he didn't know who he was or what he's
really about. This kind of self-forgetting is surprisingly
common.
Slow Down Ageing By Engineering Your Mind Out Of Its Rut
by C. Gray Flynn
Although it does tend to happen as we grow older, it is a result of our minds getting in a rut.
So You Know What You Want… Now What?
by Claudette Rowley
Most of my clients hire me because they want to answer the question “What’s next?” They feel dissatisfied with their current job or life situation, but aren’t sure what would satisfy them.
Sweet Chocolate Trivia Question And Answer Fun
by Deanna Mascle
Learn about chocolate and candy trivia!
The Argument Women Can't Win
by Bob Grant
When it comes to fighting and disagreeing with a man in a relationship, women frequently make a critical mistake which ends up causing them to feel hurt and lonely.
The Being And Doing Of Gratitude
by Richard Blackstone
Sometimes we think we recognize what we created, but because it
is not the same form as we visualized, we accept it but with
conditions. And because we are only conditionally accepting, we are
not truly grateful.
The History Of Sudoku
by Andy Hope
Most people are under the wrong impression that sudoku is of Japanese origin when the only thing Japanese about sudoku is the word sudoku.
The Need For Friendship And Community
by Jane Straus
My clients are looking for more than insights or pearls of wisdom; they want a guarantee that they can trust that they will not have to vie for someone’s attention, that they will be heard and cared about
The Pursuit of HappYness
by Andre Bell
Few movies have had the strength to move me to action. The Pursuit of HappYness is definitely the exception.. If YOU are struggling with life's many challenges, I've put together a list of things you can do right now to start feeling happYer
The Right Words for Positive Results
by Julie Fumaro
Language has an extraordinarily powerful impact. And we know that the brain only ‘hears’ positives. We also know by the Law of Attraction that what we think about we bring about.
The Silent Career Killer
by Jill Frank
How it is that someone who is so great can have doubts about their value? I (and most others) see their accomplishments and their potential while they worry about their perceived failures and shortcomings.
Three Steps to Befriending Your Mind
by Julie Fuimano
Have you ever done that: talk yourself out of something before you had even given the dream
the opportunity to take flight?
Top 5 Amazing Rapid Mental Math Methods
by Gaurav Tekriwal
Today there are five methods available to learn and practice mental mathematics, but vedic math is easier to learn and more fun.
TV Time: How Much Television Do You Really Watch?
by Katherine Westphal
The average person, according to the most recent figures from Nielsen Media Research Inc., watches TV for 4 hours and 35 minutes every single day.
Using Conscious Creation To Improve Your Life
by Wendy Betterini
Life on this planet is an exercise in creating our own
reality. Moment to moment, we are making decisions. Whether we act or
don't act, we are putting forth our intent.
What Do You Say Your Year Will Be About?
by Thea Westra
If you feel compelled to write your own mission statement, remember these points: keep it to two or three do-able standards, and work like hell to put each one of them into practice every day.
What You Need To Know About HDTV
by Bart Spielberg
HDTV allows the viewer to see much more detail than on standard television broadcasts, by using more pixels in a given image and increasing the ratios used without letterboxing
What Your Ringtones Say About You
by Robert Michael
You can tell a lot about people by the ringtones they choose. Here, a look at some of the popular ringtones categories and what they just might mean.
Wherever You Are, Be There
by Steve Goodlier
A delightful story is told about a young man who applied for a job as a telegraph operator. Though he knew Morse Code and was qualified in every other way, seven other applicants were
also waiting in the large, noisy office.
Workplace characters - meet & learn how to handle Liam the Liar, the Mean Girls and Gossiping Gail
by Belinda Crosbie
A friend once said, "People don't leave their work, they leave the people they work with."
Writing Your Own Powerful Affirmations
by Wendy Betterini
A common question I see from people just beginning their personal development journey is, "How do I write effective affirmations?"
You Can Read Anyone
by Dr. David Lieberman
When you have a sneaking suspicion another person may be up to something underhanded, you are left with three options, none of which is often productive: confront, ignore, or try to gather more information.
Corporate & Community Education |
Spartanburg Community College
866-591-3900 toll free, 864-592-4408 local
PO Box 4386, Spartanburg, SC 29305
